Return & Refund Policy

Divyanshi Industries manufactures heavy commercial machinery, food processing units (Atta Chakkis, Oil Expellers, Spice Pulverizers), and automated packaging lines at our dual facilities in Hajipur, Bihar.

Unlike retail consumer goods, commercial machinery is customized in terms of motor phase (single-phase domestic vs. 3-phase industrial), motor horsepower (3 HP up to 50 HP), chamber metallurgy (seasoned cast iron or SS 304 food-grade stainless steel), and pulley ratios. Therefore, returns, cancellations, and refunds are handled under standard commercial industrial equipment protocols as detailed herein.

To eliminate any dissatisfaction prior to delivery, we offer a 100% Transparent Pre-Dispatch Factory Trial:

Machinery dispatched through third-party commercial transport carriers is secured with protective packaging and anti-rust coatings. In the rare event that a machine sustains transit damage:

• 48-Hour Notification Window: The Buyer must inspect the outer crating upon receipt and report any visible transit breakage, sheared motor mounts, or bent pulleys within 48 hours of delivery.
• Required Documentation: Take clear photographs or a short video showing the transport consignment note (LR copy) and the damaged area, and send them to our WhatsApp support helpline at +91 9708820077 or via email to divyansi347@gmail.com.
• Immediate Resolution: Divyanshi Industries will immediately dispatch replacement components (pulleys, hoppers, bolts, or guards) via expedited courier at our expense, or deploy a mobile technician to complete repairs onsite.

All new machines are protected under our 1-Year Comprehensive Manufacturer Warranty against internal casting defects, frame welding fractures, and motor failures under normal rated operation.

If an internal manufacturing defect is verified during the warranty period, we provide 100% free component replacement. Because we maintain our own casting foundry and fabrication bays in Hajipur, replacement parts are dispatched within 24 to 48 hours to minimize any mill downtime.

A return or exchange of standard catalog equipment may be approved under the following conditions:

• Standard Stock Machinery: If an order is canceled within 48 hours of booking deposit and prior to dispatch staging, 100% of the deposit will be refunded without penalty.
• In-Fabrication Custom Orders: If an order is canceled after specialized machining, motor winding, or frame cutting has commenced, the refund will be issued minus actual documented raw material and labor costs incurred up to that date.
• Post-Dispatch Cancellations: Orders cannot be canceled once the transport carrier has picked up the machine and issued a consignment LR note.

All approved refunds are executed through transparent corporate banking channels (RTGS / NEFT transfer) directly to the bank account from which the original payment was remitted:

• Manufacturer Error / Defect: If a return is necessitated by a proven manufacturing defect or dispatch mismatch, Divyanshi Industries covers 100% of return freight logistics.
• Customer Voluntary Return / Model Upgrade: If a customer requests an exchange for a higher capacity model due to personal business changes, the customer is responsible for round-trip transport freight and a standard 10% inspection and restocking fee.